Refund Policy

At Ray Infotech, we value your trust and satisfaction above all. Our goal is to deliver reliable IT, CCTV, and repair services that meet the highest standards of quality. This Refund Policy outlines the conditions under which a refund or service adjustment may be issued.

Refunds for services (such as server setup, CCTV installation, or IT repairs) are available only if:

  • The service has not yet been started.

  • The cancellation request is made within 24 hours of order confirmation.

  • The project is delayed or not delivered as per the mutually agreed timeline (subject to internal review).

Once the service is initiated, no refund will be issued for the portion of work already completed.

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