At Ray Infotech, we are committed to protecting your privacy and ensuring that your personal information is handled with transparency, care, and security. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, purchase products, or use our IT services.
We may collect the following types of personal information to provide and improve our services:
Contact Information: Name, email address, phone number, and billing/shipping address.
Service Details: Information related to the products or services you purchase or inquire about (such as CCTV setup, repairs, or server installations).
Payment Information: Transaction details (processed securely through third-party gateways; we do not store card or banking data).
Technical Data: Device type, browser, IP address, and usage statistics for website optimization.
We use your information to:
Process orders, payments, and service requests
Provide technical support and respond to queries
Improve product quality and customer experience
Send order confirmations, invoices, and updates
Notify you about new products, offers, or maintenance schedules (only with your consent)
Your personal information is stored in secure servers and protected using industry-standard encryption methods.
We follow strict data management protocols to prevent unauthorized access, alteration, disclosure, or destruction of your data.
We do not sell, trade, or rent your personal data to any third party.
Information may be shared only with:
Trusted service partners (e.g., delivery agencies, payment processors) strictly for order fulfillment
Legal authorities if required under applicable law or government regulations
You have the right to:
Access, correct, or delete your personal information
Withdraw consent for marketing communications
Request information on how your data is being used
To exercise these rights, please contact us at mayankray1992@gmail.com.
We retain personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations, taxation, or dispute resolution requirements.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Continued use of our website or services after changes signifies your agreement to the revised policy.